Call-center sevice and solutions
85Call-Center Solutions
We employ a team of certified and highly experienced Call-Center Representatives that provides both solutions & information.
Web Development
We know how our clients care about their business and so we ensures that they are able to get the best service and the product at their reach.
App Development
We know how our clients care about their business and so we ensures that they are able to get the best service and the product at their reach.
10+Years of Stainless Reputation
We have been the best at what we do and we, have the skill set to get any web development or application development job done the best way.
We care about our clients
We know how our clients care about their business and so we ensures that they are able to get the best service and the product at their reach.
Our Services
IDL's main mission is to empower dynamic organizations to embrace change simply, quickly and cost-effectively, through our innovative services. To attract and attain customers with high-valued products and services and the most satisfying ownership experience around the globe and to provide better solutions to enhance the business of our organization . Also to provide value- adding services in our markets that help organizations to manage their dynamic business needs effectively. We will be the most valued business partner of all our client & organizations.
Inbound Customer Support
One of our most important departments of all is our Inbound Customer Support or Call-Center team. This department responds to incoming calls from the customers to answer their questions inquiries, provide information.
Back Office Support
The back office is the portion of our company made up of administration and support personnel who are not client- facing. Back-office functions include record maintenance, regulatory compliance and IT services.
eCommerce Support
Our eCommerce Support team is responsible for providing customer service to customers in online stores. Our e-commerce specialist are expert in online sales strategies and the various platforms used to conduct digital sales or conversions on a website
Digital Marketing
Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaign. Collaborates with internal teams to create landing pages and optimize the user experience.
Software Development
Researching, designing, implementing, and managing software programs. Identifying areas for modification in existing programs and subsequently developing these modifications.
Web Development
Analyzes, designs, develops, codes, and implements programs in one or more programming languages, for Web and Rich Internet Applications.
Digital Graphics Services
To create digital assets for multimedia and graphics projects, including websites, mobile apps, advertising, animation, emails, social media, and interactive displays. Some also design print collateral.
Live Chat Support
Replies to customer questions, research account activity and notes, troubleshoot any issues, providing additional supporting help documentation, and any number of other tasks.
Online Ticket Service
Relaying additional instruction the customer provides to the respective department. Catering to claims regarding defective/missing/unacceptable products.
Social Media Support
Social Media Specialists are responsible for planning, implementing, and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts, and increase sales. They manage all social media channels, campaigns to engage customers.
Quality Assurance
Ensures that the final product observes the company's quality standards. In general, these detail- oriented professionals are responsible for the development and implementation of inspection activities.
Digital Fraud Prevention Services
Our Digital Fraud Detection team, using data and analytics to identify fraud trends and manage/enhance rules in our Digital authentication applications to prevent and detect fraudulent activity.
A Few Words About Our Company
Imprint Dhaka Ltd. is among the pioneers in Bangladesh to offer quality customer services to medium and small sized businesses to compete in today’s digital world. We possess the experience and expertise to help organizations to reach their customers across the globe. Our core objective is to help business owners establishing their online presence without the overbearing challenges posed by technology. We believe in minimizing the effort from the client and maximizing the value of services delivered. Our Roadmap starts with our mission, which is enduring. It declares our purpose as a company & serves as the standard against which we weigh our actions and decisions as the world is changing all around us.
We offer a value-based service with all the expertise clients would expect from a reliable business partner. The business is methodical and diligent in meeting the immediate needs of clients and exercise foresight in planning for any future implications.
Web development
80Application development
78Testimonials
“We have been working with Accountex for three years. They provide us with expert advice in relation to our annual accounts, tax and Solicitors’ accounts rules. Their team is very professional.”
“Accountex has helped us for many years. We have always been impressed by the team’s expertise and understanding of small businesses. They have a personal, proactive approach to guide us.”
“Beyond the day-to-day management of our accounts, this team provides us with solid financial planning advice, effectively taking on the role of an in-house financial director.”
“This company deals with all statutory requirements expected of a modern finance advisory or accounting firm. I would recommend using Accountex for a reliable source of independent advice.”
“The service from Accountex has been excellent and is faultless. They give us the reassurance to know we are complying with the rules and regulations and the team is brilliant at getting back to us.”
“This company deals with all statutory requirements expected of a modern finance advisory or accounting firm. I would recommend using Accountex for a reliable source of independent advice.”
“These guys looked in detail at my accounting needs and helped me choose the solution that is best for me. I am very pleased with the input I received from Accountex and would recommend them.”
“We have been working with Accountex for three years. They provide us with expert advice in relation to our annual accounts, tax and Solicitors’ accounts rules. Their team is very professional.”
“Accountex has helped us for many years. We have always been impressed by the team’s expertise and understanding of small businesses. They have a personal, proactive approach to guide us.”
“Beyond the day-to-day management of our accounts, this team provides us with solid financial planning advice, effectively taking on the role of an in-house financial director.”
“This company deals with all statutory requirements expected of a modern finance advisory or accounting firm. I would recommend using Accountex for a reliable source of independent advice.”
“The service from Accountex has been excellent and is faultless. They give us the reassurance to know we are complying with the rules and regulations and the team is brilliant at getting back to us.”
“This company deals with all statutory requirements expected of a modern finance advisory or accounting firm. I would recommend using Accountex for a reliable source of independent advice.”
“These guys looked in detail at my accounting needs and helped me choose the solution that is best for me. I am very pleased with the input I received from Accountex and would recommend them.”
“We have been working with Accountex for three years. They provide us with expert advice in relation to our annual accounts, tax and Solicitors’ accounts rules. Their team is very professional.”
How We Work
We will Improve Your Business Efficiency
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